Returns & Refinements
You are invited to reconsider your fragrance selection within thirty days of your purchase.
The window for an exchange or return concludes thirty days from the moment the artisan flacon arrives in your possession or at the hand of your designated recipient.
To initiate a return, we request a formal declaration of your intent through our dedicated concierge service.
Contact us at concierge@parfum.com
Recompense will be issued within thirty days of receiving the returned essence. We utilize your original method of payment to ensure a seamless transaction without additional fees.
Conditions of Return:
To ensure the integrity of the fragrance, the following must be observed:
Purchase occurred within the last thirty days
The essence remains in its original, sealed packaging
Exclusions from our policy:
Bespoke fragrances crafted to your specific olfactory profile.
Items where the security seal has been breached, compromising the scent's purity.
Personalised engraved flacons or limited edition collectibles.
Fragrances that have been blended with other aromatic compounds after delivery.
We reserve the right to decline returns of any boutique item that does not satisfy these exacting standards of quality.
Return Process
Clients are responsible for the safe transit of returns. Please dispatch your parcel to our central atelier:
12 Rue de la Paix, FR
We recommend an insured service to protect your investment. We cannot issue credits without verified receipt of the goods or a documented proof of delivery to our fragrance house.
Gifts:
If the fragrance was received as a gift, you will be granted a boutique credit. Once the flacon is inspected, a digital gift invitation will be sent to your preferred address.
For non-gifted items, the original payment method will be credited to maintain discretion and security.
Contact Us
For further inquiries regarding our policies, please contact us at concierge@parfum.com